> For the complete documentation index, see [llms.txt](https://options-docs.avisplus.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://options-docs.avisplus.io/get-started/my-options-do-not-show.md).

# My options do not show

### #1: The app is not activated in your theme

If this is your first time using our app or you've just changed to a new theme, you need to activate the app in your theme first.

The app is activated if you see this screen in Theme Settings:

![](/files/WP4gjb1NYVUjweEZd2C6)

### #2: The Options Set has not been applied to an appropriate product

An Option Set is a group of options that applies to specific products. After you create an Option Set**,** please choose a product to apply it on using Tag/ Type/ Vendor/ URL/ URL Handle/ All product.

{% hint style="info" %}
If you have chosen more than 1 product/ group of products for this Option Set using the **AND/OR** button, kindly note that: 

For '**AND**', products must satisfy **all** Tag/Vendor/... to have the Option Set applied.

For '**OR**', products that have **either** condition will have the Option Set applied.
{% endhint %}

![](/files/G3RiLIM73Vb7RurrITfR)

You can find the Tag/ Vendor/ Type in the Product section of your Shopify Admin page.

<figure><img src="/files/6eNSS3efaHvserVkzMwz" alt=""><figcaption></figcaption></figure>

### #3: Your theme is not compatible with our app

{% content-ref url="/pages/e3ZZNyfmYEKWcLq759XS" %}
[List of our app’s compatible theme](/get-started/list-of-our-apps-compatible-theme.md)
{% endcontent-ref %}

### #4: You used to have or are having other option apps running

Our code may be overwritten by other apps. No worries! Let our team help via in-app live chat or email: <help@avisplus.io>

<mark style="color:red;background-color:yellow;">It's a</mark> <mark style="color:red;background-color:yellow;">**FREE**</mark> <mark style="color:red;background-color:yellow;">app with</mark> <mark style="color:red;background-color:yellow;">**FREE integration**</mark> <mark style="color:red;background-color:yellow;">and</mark> <mark style="color:red;background-color:yellow;">**FREE customization**</mark><mark style="color:red;background-color:yellow;">! 🤩</mark>

![](/files/vrwJnuXxnOxJixqzkhWM)


---

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