# My options do not show

### #1: The app is not activated in your theme

If this is your first time using our app or you've just changed to a new theme, you need to activate the app in your theme first.

The app is activated if you see this screen in Theme Settings:

![](/files/WP4gjb1NYVUjweEZd2C6)

### #2: The Options Set has not been applied to an appropriate product

An Option Set is a group of options that applies to specific products. After you create an Option Set**,** please choose a product to apply it on using Tag/ Type/ Vendor/ URL/ URL Handle/ All product.

{% hint style="info" %}
If you have chosen more than 1 product/ group of products for this Option Set using the **AND/OR** button, kindly note that: 

For '**AND**', products must satisfy **all** Tag/Vendor/... to have the Option Set applied.

For '**OR**', products that have **either** condition will have the Option Set applied.
{% endhint %}

![](/files/G3RiLIM73Vb7RurrITfR)

You can find the Tag/ Vendor/ Type in the Product section of your Shopify Admin page.

<figure><img src="/files/6eNSS3efaHvserVkzMwz" alt=""><figcaption></figcaption></figure>

### #3: Your theme is not compatible with our app

{% content-ref url="/pages/e3ZZNyfmYEKWcLq759XS" %}
[List of our app’s compatible theme](/get-started/list-of-our-apps-compatible-theme.md)
{% endcontent-ref %}

### #4: You used to have or are having other option apps running

Our code may be overwritten by other apps. No worries! Let our team help via in-app live chat or email: <help@avisplus.io>

<mark style="color:red;background-color:yellow;">It's a</mark> <mark style="color:red;background-color:yellow;">**FREE**</mark> <mark style="color:red;background-color:yellow;">app with</mark> <mark style="color:red;background-color:yellow;">**FREE integration**</mark> <mark style="color:red;background-color:yellow;">and</mark> <mark style="color:red;background-color:yellow;">**FREE customization**</mark><mark style="color:red;background-color:yellow;">! 🤩</mark>

![](/files/vrwJnuXxnOxJixqzkhWM)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://options-docs.avisplus.io/get-started/my-options-do-not-show.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.